faqs

What is the promotion and how do I claim?

We are offering Grown Ups Free entry to top attractions in the UK and Ireland on promotional packs of Kellogg’s cereal between 01.01.14 – 30.06.15, valid when the voucher bearer purchases a full priced child or adult ticket at the attraction entrance.

Promotional packs of Kellogg’s can be found on shelf from January 2014 to June 2014.

To claim, simply cut out the voucher found on the side/back panel of your promotional pack and then present it at the admission kiosk at your chosen attraction and you will receive one free adult entry when you purchase a full price child or adult entrance ticket. You can find a list of all of the participating attractions on our promotional webpage.

Please note: one voucher entitles one free adult only when accompanied by a full paying adult or child. Vouchers cannot be used in conjunction with tickets purchased online/via the telephone.

What is the Grown Ups Go Free voucher and what does it include?

The voucher is on the side panel of all participating promotional Kellogg’s packs. The voucher entitles one adult one free day entry to one of the participating attractions provided they purchase a full priced child or adult entrance ticket on the day of entry at the attraction entrance. For full terms and conditions of voucher usage, please go to http://grownupsgofree.kelloggs.co.uk/terms_conditions.html. Photocopies will not be accepted and vouchers can only be used once.

How long does the promotion run for?

The promotion will begin on 01.01.14 and vouchers will be accepted at the EDF Energy London Eye until the 18th April 2014 and at all other participating attractions until 30.06.15. Promotional packs will be most readily available between January 2014 and June 2014. Promotional packs can sell quickly and are sold subject to availability.

Do I need to buy a pack of Kellogg’s cereal to claim the Grown Ups Go Free offer at the attractions?

Yes, to redeem the Grown Ups Go Free offer you must purchase a promotional pack of Kellogg’s cereal and cut out the voucher from the side/ back of the pack.

Which Kellogg’s products will the promotion and Grown Ups Go Free voucher feature on?

You will be able to find a Grown Ups Go Free voucher on promotional packs across a range of Kellogg’s products. These include:
Cornflakes: 375g, 500g, 750g, 1kg
Crunchy Nut: 375g, 500g, 750g, 1kg
Coco Pops: 295g, 550g, 800g
Frosties: 375g, 500g, 750g
Rice Krispies: 340g, 510g, 700g
Fruit & Fibre: 375g, 500g, 750g
Mini Max Original: 560g
Frosted Wheats: 500g
Raisin Wheats: 500g
Ricicles: 450g
Multigrain Start: 375g
Fruit Loops: 350g
Honey Loops: 335g
Honey Pops: 335g
Krave: 365g 650g (from June 2014)
Rice Krispies Multi-Grain Shapes Original: 350g
Rice Krispies Multi-Grain Shapes Strawberry: 350g
Variety: 12 pack, 6 pack
Nutri-Grain Soft and Fruity: 6ct
Nutri-Grain Oat Granola: 6ct
Nutri-Grain Bakes: 6ct
Cereal & Milk Bars 6 packs: Coco Pops, Frosties, Rice Krispies
Cereal & Milk Bars 12 packs: Rice Krispies, Corn Flakes
Pop Tarts: Strawberry Sensation, Chocotastic
Fruit Winders Multi - Packs: Apple & Blackcurrant, Strawberry & Apple, Strawberry, Strawberry & Blackcurrant

Where can I buy promotional Kellogg's packs from?

Promotional Kellogg's packs are available in all major food retailers across the UK and RoI.

How old do I have to be to redeem my Grown Ups Go Free voucher?

The voucher can be used when a full priced child or adult one day entrance ticket is purchased at the attraction entrance (age stated by the attraction). One free entry will be awarded to an adult when purchased with a full priced child or adult entrance ticket.

Please note: one voucher entitles one free adult only when accompanied by a full paying adult or child. Children must be accompanied by an adult at all attractions, please see the full terms and conditions for details. Vouchers cannot be used in conjunction with tickets purchased online/via the telephone.

Can I use my Grown Ups Go Free voucher more than once?

No, you can only use your Grown Ups Go Free voucher once, and it must be surrendered at your chosen attraction at the admission kiosk.

What are the terms and conditions for this promotion?

Full terms and conditions for this promotion can be found here http://grownupsgofree.kelloggs.co.uk/terms_conditions.html

Using your Grown Ups Go Free voucher

How do I claim my voucher?

The voucher is on the side panel of all participating promotional Kellogg’s packs. You can view the full list of participating attractions on the promotional website at www.kelloggs.co.uk/promotions (UK) or www.kelloggs.ie/promotions (RoI). Please cut out the voucher and take it to your chosen participating attraction on the day of your visit to receive one free adult entry when you purchase a full priced Child or Adult entrance ticket at the attraction entrance. Please check attraction opening dates and times before your visit.

Please note: one voucher entitles one free adult only when accompanied by a full paying adult or child.

Certain exclusion dates apply; please see terms and conditions for further details http://grownupsgofree.kelloggs.co.uk/terms_conditions.html.
The voucher cannot be used for advanced bookings including online/telephone bookings, you must purchase your ticket at the attraction entrance. Photocopies will not be accepted and vouchers can only be used once.

Where can I use my voucher?

You can use your Grown Ups Go Free voucher at one of the following attractions:

UK Attractions
Alton Towers Resort
THORPE PARK
LEGOLAND® Windsor Resort
Chessington World of Adventures Resort
Warwick Castle
The Dungeons (London, Edinburgh, York and Blackpool)
Madame Tussauds London and Blackpool
SEA LIFE centres & Sanctuaries (Birmingham, Blackpool, Brighton, Bray, Great Yarmouth, Hunstanton, Gweek, Oban, Loch Lomond, London, Scarborough, Weymouth and Manchester).
LEGOLAND® Discovery Centre Manchester
The Blackpool Tower Attractions (The Blackpool Tower Eye, The Blackpool Tower Ballroom or The Blackpool Tower Circus)
The EDF Energy London Eye
Weymouth SEA LIFE Tower


Irish Attractions
Aillwee Caves
Aqua Golf (at The Aqua Dome)
Belvedere House and Garden
Blackrock Castle Observatory
Brigit’s Garden
The Burren Centre
Carrickfergus Castle
Cork City Gaol
Cosmos Funworld at The Planet Entertainment – Cork
Funtasia Waterpark
Funny Farm Adventures Maize Maze
Hook Lighthouse
Hunt Museum
Imaginosity
Lifetime Lab
Lough Allen Adventure Centre
The Planet Entertainment – Galway
The National Aquatic Centre – Dublin
The National Wax Museum – Dublin

Please be aware this list is subject to change.

What are the Grown Ups Go Free voucher exclusions?

2014 exclusions: The voucher is not valid on the following dates:

Voucher is valid UNTIL 18th April 2014 at The London Eye and 30th June 2015 at THORPE PARK, Chessington, the LEGOLAND Windsor Resort, Alton Towers Resort, Warwick Castle, Madame Tussauds London or Blackpool, The Blackpool Tower Attractions, LEGOLAND Discovery Centre Manchester, The London, York, Edinburgh and Blackpool Tower Dungeons, SEA LIFE centres & Sanctuaries, SEA LIFE London Aquarium and Weymouth SEA LIFE Adventure Park & Tower. EXCLUDING: 6th -17th January 2014 and 14th February 2014 at The London Eye, 25th – 30th October 2014 at The Blackpool Tower Attractions, 30th October – 2nd November 2014 at THORPE PARK, 30th – 31st October 2014 at The London, York, Edinburgh and Blackpool Tower Dungeons, 8th – 9th November 2014 at Alton Towers Resort and 25th December 2014 and any secondary ticketed events/hotel events/concerts at all Attractions.

Please note the following attraction opening dates: 14th March 2014 at the LEGOLAND Windsor Resort, 20th March 2014 at THORPE PARK and 22nd March 2014 at Chessington. Alton Towers Resort is open between 15th – 23rd February and from 22nd March 2014. The Blackpool Tower Circus operating calendar varies throughout the year. CHECK OPENING DATES AND TIMES BEFORE YOUR VISIT ON THE RELEVANT ATTRACTION WEBSITE - ALL DATES SUBJECT TO CHANGE.

THE 2015 MERLIN ENTERTAINMENTS EXCLUSION DATES WILL BE AVAILABLE FROM THE END OF THE 2014 SEASON. PLEASE NOTE THE FOLLOWING 2014 THEME PARK CLOSURE DATES: THORPE PARK, Chessington and the LEGOLAND Windsor Resort close 3rd November 2014 and the Alton Towers Resort closes 9th November 2014.

For further information on age, height and date restrictions please see the relevant attraction website or contact your chosen attraction before visiting, please note you cannot purchase your tickets online if you want to use your grown-ups go free voucher, you must purchase your ticket at the attraction entrance.

Is there a restriction on the number of vouchers that I can use?

There are no restrictions placed upon the number of times you may claim the Grown Ups Go Free offer at different attractions as long as each offer is redeemed using a new voucher and in separate transactions; one voucher can be used per person and per transaction.

Please check the promotional website at www.kelloggs.co.uk/promotions (UK) or www.kelloggs.ie/promotions (RoI) for any further restrictions to avoid disappointment.

Multiple Grown Ups Go Free vouchers can be redeemed allowing one free entry per voucher with each full priced child or adult day entry ticket purchased, however, only one voucher can be used per person and per transaction.

Do I need to use my voucher on a particular date or time?

You must use your Grown Ups Go Free voucher during the valid promotional period which runs from 01.01.14 – 30.06.15 or before the 18th of April at the EDF Energy London Eye. You must redeem your grown-ups go free voucher before 30.06.15 (inclusive). Dates and times do vary per attraction, so please check the promotional website at www.kelloggs.co.uk/promotions (UK) or www.kelloggs.ie/promotions (RoI).

How do I choose which attraction to visit?

Once you have a Kellogg’s Grown Ups Go Free voucher, look for your favourite participating attraction on the promotional website www.kelloggs.co.uk/promotions (UK) or www.kelloggs.ie/promotions (RoI). You will also have the chance to learn more about each attraction including details of the facilities.

What age are an adult/ child?

The age of an adult/child varies according to the attraction. Please check with your chosen attraction prior to visiting on the attraction website.

Please note: Children must be accompanied by an adult at all attractions, please see the full terms and conditions for details. Vouchers cannot be used in conjunction with tickets purchased online/via the telephone.

How much will a child/adult’s entrance ticket cost?

The price of a child/adult entry ticket will vary depending on your chosen attraction and reflect their current rates. You are advised to check with them before visiting on the attraction website.

Redemptions

The attraction will not accept my Grown Ups Go Free voucher. What should I do?

Please make sure that you are only visiting your chosen attraction with a Kellogg's Grown Ups Go Free voucher during the valid promotional period (between 01.01.14 – 30.06.15 inclusive). Please make sure your chosen attraction has not placed any further restrictions on the usage of vouchers by visiting the promotional webpage www.kelloggs.co.uk/promotions (UK) or www.kelloggs.ie/promotions (RoI).

I cannot access the online Kellogg’s Grown Ups Go Free attractions site. What should I do?

Please check that you are connected to the internet and that your connection is working properly.

If you are still experiencing difficulties, please contact the Kellogg's Careline, on 0800 626066 in the UK or 1800 626066 in the RoI between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays.

General

Do I require ID to redeem my Grown Ups Go Free voucher?

No, you do not require ID to redeem your Grown Ups Go Free voucher. Vouchers can only be redeemed when accompanied by a person purchasing a full priced one day child or adult entrance ticket, on the date of entry at the attraction entrance.

Please note: one voucher entitles one free adult only when accompanied by a full paying adult or child.

I will need mobility requirements on my visit, what should I do?

Please contact your chosen attraction by phone or by visiting your chosen attraction’s website.

How does the Grown Ups Go Free voucher work with concessions and pre-paid tickets?

The voucher cannot be used in conjunction with any other offer or concession or with pre-purchased tickets and can only be used when purchasing a full priced one day child or adult entrance ticket on the date of entry at the attraction entrance.

Does the Grown Ups Go Free voucher guarantee entry?

In the unlikely event that the attraction reaches full capacity, all further guests, including Grown-Ups Go Free voucher holders, will unfortunately not be able to enter the attraction.

Are the attractions open all year round?

Please refer to the individual attraction website for opening and closing dates as some attracions are seasonal. Please also visit the promotional webpage to check for any further restrictions.

Can I sell a Kellogg’s Grown Ups Go Free voucher on Ebay and other internet auction sites?

No, resale of the Grown Ups Go Free voucher is strictly prohibited, Any purported transfer or sale of the voucher will render it void.

I’ve collected more than one voucher, can I make multiple visits to the same or differing attractions?

Yes, provided you have a new voucher and are accompanied by a full paying child or adult per visit. Each voucher is only valid for one free adult entry and only one voucher can be used per person and per transaction.

I have a question that isn't answered here, who can I speak to?

You can contact the Kellogg's Careline on 0800 626066 in the UK or 1800 626066 in the RoI between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays.

Alternatively if you have a question that relates directly to the facilities at a Merlin Entertainments Attraction, please contact them on 08714232190 (calls cost 10p per minute plus network extras) or visit the attraction website. Please note: Vouchers cannot be used in conjunction with tickets purchased online/via the telephone, you must purchase your ticket at the attraction entrance in order to use your grown-ups go free voucher.